At Stellar Memories Ltd, we are committed to delivering your order safely and promptly, no matter where you are in the world. Below you’ll find details about our shipping options, delivery times, and key information to keep in mind when placing your order.

UK Shipping

We offer a standard delivery option within the United Kingdom:

Standard UK Shipping

• Estimated delivery time: 3–5 working days

• Orders are processed within 1 working day and shipped via Royal Mail or a trusted courier.

European Shipping

We currently ship to most countries across Europe.

• Estimated delivery time: 5–10 working days

• Orders are dispatched via tracked international courier services

• Delivery times may vary depending on the destination and local customs processing

International Shipping

We’re proud to offer worldwide shipping.

• Estimated delivery time: 7–14 working days

• Tracked shipping included for peace of mind

• Some international orders may be subject to customs fees, taxes, or import duties – these are the responsibility of the customer

Order Processing Times

• All orders are typically processed within 1 working day

• Orders placed on weekends or public holidays will be processed on the next working day

Shipping Confirmation & Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email containing tracking information (where available). If you haven’t received this, please check your spam or promotions folder, or reach out to us directly.

Additional Info

• Please ensure your shipping address is correct at checkout – we are unable to redirect parcels once they have been dispatched.

• Delivery times are estimates and may be affected by factors outside of our control, such as postal delays or customs clearance.

• If your order hasn’t arrived within the estimated delivery window, please contact us at info@stellarmemories.co.uk and we’ll be happy to assist.